Customer Support Agent

About

Description

An opportunity is available to appoint a qualified candidate as a Permanent Customer Support Agent in Client Services, located in KZN. The role involves handling inbound and outbound client calls, providing relevant information, and delivering excellent customer service.

Responsibilities

• Answer phones professionally
• Respond to customer enquiries to ensure that customers receive correct and adequate information
• Research required information using available resources to ensure that adequate information is available for decision making purposes
• Handle and resolve customer complaints where necessary to ensure customer satisfaction
• Provide customers with product and service information
• Identify and escalate priority issues/ queries to ensure that supervisors are aware of highly dissatisfied customers and provide solutions to increase customer satisfaction and customer retention
• Log all incoming calls to ensure that customers are assisted promptly by relevant parties
• Follow up customer calls or queries where necessary to increase customer satisfaction

Qualifications

• Grade 12 or relevant NQF level 4 qualification
• 0-1 Yrs Relevant Working Experience

Application instructions:

• Market Related